'World's best airline' for 2021 from World Airline Awards
The coronavirus pandemic upended air travel around the world, from half-empty planes and canceled flights to rapid Covid-19 tests and mask requirements.
But at least one thing hasn’t changed: Qatar Airways is once again the “world’s best airline,” air transportation research firm Skytrax announced on Tuesday. Qatar Airways also topped Skytrax’s global airline rankings in 2019 — the firm skipped its annual ranking in 2020 — making the Doha-based airline a repeat champion, and a six-time winner over the past decade.
This year’s rankings are based on more than 13 million customer survey responses, judging 356 airlines on areas like online booking and check-in processes, friendliness of airline staff, seat comfort and the quality of in-flight meals and entertainment. The survey ran from September 2019 to July 2021, according to Skytrax.
Delta Air Lines won the title of best North American airline, while Japan Airlines ranked as the world’s best economy class. The survey also recognized Malaysia’s AirAsia as the world’s best low-cost airline.
The world’s top 10 airlines of 2021
Here are Skytrax’s top 10 airlines of 2021, by overall rating:
- Qatar Airways
- Singapore Airlines
- ANA All Nippon Airways
- Japan Airlines
- Cathay Pacific Airways
- EVA Air
- Qantas Airways
- Hainan Airlines
- Air France