Airlines from Southeast Asia nations won big at the 2019 Global Passenger Choice. They are given a Five- and Four-Star Official Airline Rating, the highest rating in the first airline rating program based solely on verified and certified passenger feedback.
The APEX Passenger Choice Awards are based on passenger feedback gathered through APEX’s partnership with TripIt® from Concur®, the world’s highest-rated travel-organizing app. Using a five-star scale, more than one million flights were rated by passengers across nearly 500 airlines from around the world between July 2017 and June 2018.
Singapore Airlines and Panasonic Avionics Corporation (Panasonic) have been awarded the ‘Best Personalization Innovation’ award at the 2018 Airline Passenger Experience Association (APEX) Awards.
With myKrisWorld, Singapore Airlines’ personalized in-flight entertainment platform allows customers to resume their partially watched movies and TV shows, synch their preferences and playlists across flights, receive content recommendations, and through the airline’s Companion App, carry their in-flight experience with them.
Hideo Nakano, Chief Executive Officer at Panasonic Avionics Corporation, said in official statement, “Personalization is revolutionizing the way that airlines engage with their customers, and this award demonstrates how Panasonic and Singapore Airlines are together pushing the boundaries of the passenger experience.”
The airline was also given Five-Star Global Airline in Official Airline rating, alongside Garuda Indonesia from Indonesia.
"This award of course serves as recognition for all of the commitment and hard work of our employees, who provide the best service for our customers, allowing Garuda Indonesia to maintain this title for the second time in a row," said the Garuda Indonesia service director, Nicodemus P. Lampe, in a statement as quoted by Tribunnews.com.
"We are extremely proud of the results of our passenger-driven Official Airline Ratings program with TripIt," said APEX CEO Joe Leader in a statement.
"Of nearly 500 airlines rated worldwide, less than nine percent were rated by their passengers at the highest Five-Star Airline level and only the next 14 percent reached the prestigious Four-Star Airline tier."
Thai Airways International and Vietnam Airlines were rated prestigious four-star global airlines rating, with only 23 global airlines attained the status. Bangkok Airways and Silk Air received five-star major regional airline rating, while Malindo Air and Philippine Airlines received four-star.
Meanwhile Citilink and Thai AirAsia reached their highest attainable award globally with four stars out of a maximum of four stars for low-cost carriers.