Changi Airport, known around the world for its excellent service and infrastructure, is understandably one of Singapore's greatest pride and joys.
It has once again been named the World's Best Airport by Skytrax, a United Kingdom (UK)-based airline and airport consultancy.
This is the airport's 12th award, having previously been denied by Qatar's Doha Hamad International Airport in 2022 and 2021.
According to a Skytrax press release issued on Thursday (16 March), Changi Airport won the prestigious title for the 12th time on Wednesday at the World Airport Awards at the Passenger Terminal EXPO in Amsterdam, Netherlands (15 Mar).
This year, the airport was also named Best Airport in Asia, World's Best Airport Dining, and World's Best Airport Leisure Amenities.
The World Airport Awards are the most prestigious independent airline industry honors. Every year, customers of airlines and airports vote for their favorites in the most comprehensive global airport customer satisfaction survey.
Skytrax's survey methodology is clearly laid out on its website, emphasizing its unbiased approach when awarding the titles. The survey was conducted this year from August 2022 to February 2023.
The survey included over 550 airports and respondents from roughly 100 different nationalities. The survey rates respondents' airport experiences and covers a wide range of topics, including:
- check-in process
- service staff