Tesla Malaysia Enhances Customer Experience with Cyberjaya Headquarters

Tesla Malaysia Enhances Customer Experience with Cyberjaya Headquarters
Image by Bloomberg

Tesla Malaysia has opened its headquarters in Cyberjaya, which will also serve as an Experience Center and Service Center. The move is part of Tesla's major investment plan in Malaysia, which includes building a wider Supercharger network and more Experience Centers.

The fast-built headquarters, constructed in just two months, will be the main hub for all Tesla operations, marketing, training and customer support in Malaysia. The service center is equipped with state-of-the-art diagnostic equipment, staffed by experienced technicians, and supported by a dedicated parts warehouse.

The headquarters will be built over two floors, covering 55,000 square feet, and will be developed in two phases. The first phase of the project will include a retail area showcasing Tesla's latest models. Meanwhile, the second phase will focus on establishing facilities that will be used for service, delivery and after-sales support.

Meanwhile, Tesla Malaysia plans to start the second phase of this development before the end of the year, coinciding with the official launch of the Model 3, Tesla's electric vehicle (EV).
To date, Tesla has opened a Supercharger station with eight charging kiosks. The company also plans to open an additional 12 Supercharger stations, bringing the total number of Supercharger kiosks to more than 50, by mid-2024.

In an effort to support the local economy, the company has hired more than 30 local Malaysian employees and will continue to hire as the business grows. Tesla is committed to ensuring that at least 80 percent of its full-time employees are Malaysian. At the time of the company's first recruitment, there were approximately 6,000 applicants interested in joining the company.

The opening of Tesla's headquarters in Cyberjaya demonstrates the company's commitment to accelerating Malaysia's transition to sustainable energy. The company is demonstrating its ambition to be more than just an automaker, but a provider of clean energy mobility and technology solutions.

Tengku Datuk Seri Utama Zafrul Aziz, Minister of Investment, Trade and Industry of Malaysia, stated that Tesla's presence in Malaysia will further the mission of Malaysia's New Industry Master Plan 2030 for the country's manufacturing industry to evolve technologically and strive to achieve zero net carbon emissions.

He added that the establishment of Tesla's sales, after-sales support and cutting-edge battery and charging technology in Malaysia will facilitate knowledge transfer and help build the capacity of SMEs in the Tesla ecosystem. In addition, Tesla's presence in Malaysia has also raised public interest and awareness of electric mobility in Malaysia.

In line with Malaysia's efforts to promote low-emission mobility and support the electric vehicle industry, Tesla customers will be granted full import and excise duty exemptions for newly registered Tesla electric vehicles. In addition, customers will benefit from 100% road tax exemption and personal income tax relief of up to RM2,500 for costs associated with EV charging facilities until tax year 2023.

The headquarters is also strategically located, connected to major commercial and residential areas, as well as close to the Putrajaya Federal Administrative Centre and Kuala Lumpur International Airport. This makes it easy for customers from different regions to access Tesla's products and services.

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