Indonesia's Minister of State-Owned Enterprises (BUMN) Erick Thohir officially announced the merger of PT Angkasa Pura I and PT Angkasa Pura II into a new entity called PT Angkasa Pura Indonesia, or InJourney Airports, on September 9.

InJourney Airports will be a sub-holding of BUMN's aviation and tourism holding company, InJourney. It will be responsible for managing 37 commercial airports in Indonesia. The move is seen as a strategic breakthrough, reflecting BUMN's adaptation to the evolving aviation industry.

The transformation of airport management is also critical to optimizing Indonesia's aviation, business, tourism and logistics sectors. This consolidation enables InJourney Airports to serve more than 170 million passengers annually, making it one of the five largest airport operators in the world.

Strategic Planning

According to Dony Oskaria, CEO of InJourney, the merger was not a sudden decision, but the result of careful planning and adherence to good governance principles. The process of aligning SOPs, IT systems, finance and operations has been underway since last year. InJourney Airports is expected to follow global best practices and support the National Strategic Program (PSN) to strengthen air connectivity and the tourism sector.

Faik Fahmi, CEO of InJourney Airports, added that the transformation of the airports will be strengthened through infrastructure improvements, ecosystem-based management and the development of globally standardized human resources with a focus on customers. This includes the beautification of the terminals at Soekarno-Hatta Airport and the optimization of I Gusti Ngurah Rai Airport. The goal is to create a pleasant user experience, shift management to a more customer-centric approach, and position InJourney Airports as a source of national pride and development.

Global Competency

To prepare a world-class workforce, the company has implemented a competency development program for airport general managers through the GM Airport Academy and Immersion Program. This initiative includes benchmarking visits to Incheon International Airport Corporation (IIAC) and training in hospitality, customer service and customer experience.

With this preparation, airport personnel are expected to be ready to face the transformation of Indonesia's aviation and airport industry and optimize the potential of the national tourism sector.