If you fly often, this might be the most important reason to choose an airline. For frequent flyers, in-flight cabin service is often a major deciding factor when choosing an airline. This year, the Best Airline Cabin Crew 2025 list has once again been announced by Skytrax, the globally recognized aviation ranking organization. Out of 325 airlines evaluated, only 10 made it onto this prestigious list—and Asia dominates the rankings.
What sets this list apart from purely technical assessments is its comprehensive approach to evaluating service quality. Skytrax assesses both hard service elements (such as technique, efficiency, and attentiveness) and soft service qualities (such as staff enthusiasm, attitude, friendliness, and hospitality) throughout the flight experience.
So, who made it to this year’s Best Airline Cabin Crew list? Let’s take a closer look before diving deeper into the top winner: Singapore Airlines.
Top 10 Airlines with the Best Cabin Crew in the World (2025)
- Singapore Airlines (SIA/SQ)
- All Nippon Airways (ANA/NH)
- Cathay Pacific Airways (CPA/CX)
- Garuda Indonesia (GIA/GA)
- EVA Air (EVA/BR)
- Hainan Airlines (CHH/HU)
- Japan Airlines (JAL/JL)
- Malaysia Airlines (MAS/MH)
- STARLUX Airlines (SJX/JX)
- Korean Air (KAL/KE)
Singapore Airlines: The Gold Standard in Cabin Service
Topping the Best Airline Cabin Crew category is just one of the many accolades Singapore Airlines earned at the Skytrax World Airline Awards 2025. The pride of Southeast Asia took home a series of awards that highlight its continued dominance in the global aviation industry.
Here’s a complete list of Singapore Airlines’ achievements this year:
- World’s Best Airline Cabin Staff
- World’s Best First Class
- World’s Best First Class Seat
- Best Airline in Asia
- Best Cabin Crew in Asia
- Best First Class Onboard Catering
- Best First Class Airline in Asia
- Best Business Class in Asia
- Best Premium Economy Class Onboard Catering in Asia
- Most Family Friendly Airline in Asia
- Best First Class Airline Lounge in Asia
Beyond its award-winning cabin crew, Singapore Airlines also made headlines for the quality and innovation of its First Class Suites. Imagine: a private space of 50 square feet, a double bed, a 32-inch personal entertainment screen, and a choice of 12 gourmet dishes, each detail designed to maximize comfort from take-off to landing.
This success is no accident. With world-class cabin crew training and a strong focus on personalization and cultural sensitivity, Singapore Airlines puts thoughtful, tailored service at the heart of every passenger experience. Every traveler is treated like a valued guest, and this consistency is what keeps customer loyalty strong year after year.
Their main hub, Changi Airport, also plays a key role in their reputation. Changi was just named the World’s Best Airport 2025 by Skytrax, further reinforcing Singapore’s leadership in the global aviation sector.
